FAQs

Please first check your spam or junk folder. If you still cannot locate your ticket, contact our support team at info@naazo.co.za with your order details.

Door ticket availability depends on the Event Organiser and venue capacity. Some events may sell out online before the event date. Please check the specific event page for details.

Naazo applies the following default cancellation structure unless otherwise stated on the event page:

• Cancellation more than 30 days before the event – 25% cancellation fee
• Cancellation less than 30 days before the event – 50% cancellation fee
• Cancellation less than 7 days before the event – 75% cancellation fee
• Cancellation after the event – No refund

Some events may have customised refund policies set by the Event Organiser.

No. Refund requests must be submitted in writing to info@naazo.co.za and are reviewed in accordance with the applicable refund policy.

Where valid documentary proof is provided, cancellation fees may be waived at Naazo’s discretion.

Event Organisers are responsible for decisions relating to cancellations or postponements. Where applicable, Naazo may assist with communication and approved refund processing.

Yes, where ticket transfer functionality is enabled for the event. Transfers must be completed through the approved Naazo process.

If ticket transfers or attendee updates are permitted for the event, you may update attendee details through your ticket management link or by contacting support.

Some Event Organisers require identity numbers for age verification, security, regulatory compliance, or fraud prevention purposes.

Naazo processes this information on behalf of the Event Organiser.

Some events may enforce strict age restrictions.

For example:

• No persons under 18 may be permitted entry.
• Valid identification may be required.
• Entry remains subject to venue rules and R.O.A.R (Right of Admission Reserved).

Always check the specific event page for entry requirements.

Yes. Payments are processed through secure, authorised third-party payment gateways. Naazo does not store full card details.

Available payment methods are displayed at checkout and may include card payments and other supported options.

You may receive:

• Ticket confirmations
• Event updates
• Important event-related notifications

Marketing emails are sent only where you have provided consent and can be unsubscribed from at any time.

No. Naazo is a ticketing platform that facilitates ticket sales on behalf of independent Event Organisers.

Event Organisers are responsible for event planning, venue management, content, and event execution.

Event-specific questions (such as dress code, programme details, venue access, parking, etc.) should be directed to the Event Organiser listed on the event page.

Naazo processes personal information in accordance with POPIA and implements reasonable security safeguards.

Event Organisers act as Responsible Parties for event-specific data.

You can contact us at:
info@naazo.co.za

Please include your order reference number for faster assistance.